Do you want to return a (part of) your order and do you want to know more about how this works? Here you can read everything about our return policy, the option to cancel and exchange.
In the Netherlands you can register purchases free of charge for return within 14 days of receipt, provided you return the products in the condition in which they were delivered. In other countries outside the Netherlands you pay for the return of your package yourself.
Register your return by sending an email to info@haotcha.com.
Once your request has been processed, you will receive an email with further instructions.
Please ensure that the products are returned within 14 days of registering the return.
Within 14 days after receipt of your return, you will receive the amount paid back in the same way as the payment was made.
Unfortunately it is not possible to exchange a product. However, it is possible to return a product within 14 calendar days after delivery and to place a new order.
If you want to cancel an order, please contact us. Depending on the status of your order, we will look at the options for you.
If you have any other questions about our return policy please have a look at our FAQs.
For questions about free shipping and our delivery fees, see the FAQ on our Customer Service page.
We believe in finding a balance. Or, you might say: in continuously looking for balance. After all, we move up and down with the waves of life. HAO TCHA is a way to feel at ease among these waves. To find a moment of reflection and inner peace.
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