On this page you will find answers to the most frequently asked questions.
There are two ways to create an account. The first is by clicking on the person icon at the top right of the website. Then you will be directed to the page to create an account. The second way is to create an account at the end of the order process when you get to the payment page.
Log in to your account of our webshop by clicking on the person icon in the upper right corner of the website. There you can find your invoices under the heading Orders. After completing your order you will receive the invoice by email.
Yes, that option is available. During the ordering process you can make a choice to place your order without an account or with an account. Without an account you do not have to create a password, but that also means that you cannot log in to see the status of your order, for example. For the most important status changes during the shipping process, we will send you an email so that you are kept well informed.
When you are logged in to your account on our website, you can change the following information: name, password, email address and delivery/billing address. At the top right of the website you will find the icon to view your account.
In the case of a business order, you can enter your VAT number and company name during the ordering process. These are then stated on the invoice. You need this if you want to reclaim the tax levied from the tax authorities.
Free shipping on orders from € 50 for My Hao Tcha members. For questions, see our frequently asked questions.
We believe in finding a balance. Or, you might say: in continuously looking for balance. After all, we move up and down with the waves of life. HAO TCHA is a way to feel at ease among these waves. To find a moment of reflection and inner peace.
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