On this page you will find answers to the most frequently asked questions.
Unfortunately, it is not yet possible to have an ordered product gift wrapped by us.
Due to the high quality of our loose leaf tea, the infusion has a lot of flavor. You can brew several cups of tea, usually 2 to 6, with one unit, depending on the type of tea. Each infusion brings a different taste experience. Dosing the amount of tea for your cup or teapot is a great advantage when you make tea with loose leaf tea. You can adjust the amount precisely to your desire and taste. Finally, some people also consciously choose loose leaf tea because it is seen as sustainable since no packaging material is needed to wrap the individual servings of tea. Read more in our blog .
We pack our products carefully for you. In the unlikely event that your order does not reach you in good condition, please contact our customer service . Of course, the damaged product can then be returned free of charge. If you have another complaint about one of our products, we would like to hear from you so that we can find a suitable solution.
Free shipping on orders from € 50 for My Hao Tcha members. For questions, see our frequently asked questions.
We believe in finding a balance. Or, you might say: in continuously looking for balance. After all, we move up and down with the waves of life. HAO TCHA is a way to feel at ease among these waves. To find a moment of reflection and inner peace.
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