On this page you will find answers to the most frequently asked questions.
After logging in via your account on our webshop you can see the status of your order. We will also send you an email with every new step in the shipping process. As soon as a shipping label has been created and your package has been handed over to our shipping partner, you will also receive a Track & Trace link from us.
That depends on the country where your order is sent. For the Netherlands you can expect 1-2 working days, Belgium 2-3 working days and other countries 2-7 working days. You can track your package via the Track & Trace link you receive from us.
Within the Netherlands, the delivery costs are free if your order value (including VAT) is at least € 30.00. We use the standard rate of € 3.95 per order.
For deliveries to other countries you will find the rates here.
In addition to the Netherlands, we also ship orders to Belgium, Luxembourg, Germany, Denmark, France, Italy, Austria, Spain and Sweden.
You will find the rates per country here.
Free shipping on orders from € 50 for My Hao Tcha members. For questions, see our frequently asked questions.
We believe in finding a balance. Or, you might say: in continuously looking for balance. After all, we move up and down with the waves of life. HAO TCHA is a way to feel at ease among these waves. To find a moment of reflection and inner peace.
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